Had you ever thought CORONAVIRUS could have affected different industries when it first started? The industries that deal with customers on a day to day basis are affected the worst by this pandemic. For example, let us talk about the hotel industry that deals with customers daily. It has been severely affected by the pandemic. Records have shown that in the United States only, the hotel industry has lost over $46 Billion of their average yearly revenue. This made the hotel-industry somehow slower and weaker than in the past.
There were wide varieties of technology innovations that helped people in almost all industries, including the hotel industry. But, despite the drastic change in time and era, the way of checking into hotels has somehow been the same as it was years ago. These days when virtual keys have been popular and widely into practice, most people still follow the old way of entering their rooms in hotels - using a key-card. This is the reason that the rate of occupancy in the hotel fell dramatically since the outbreak of the deadly CORONAVIRUS. Now, Awareness among the professionals in this industry has grown to a much greater extent than it was in the past. All the businesses operating in the customer service sector are working on developing a business that is customers centric and based on the latest technology.
In this context, the other important industries like the healthcare and automotive industries are already on their way to making themselves customer-centric and technology-based. As hotels are going to open back once again, I’m sure the customers have lots of expectations regarding several improvements in the strategies and plans of the industry. The industry can implement the latest innovation in the 21 century i.e., Robots. Different types of robots can be used in different sectors like delivery robots can be used in delivering products or food to customers etc.
The hotel industry can employ autonomous robots that can help guide customers to their rooms or deliver food. They can also employ Disinfection robots that can produce a short burst of UV radiation that can eliminate COVID-19 from hard surfaces. Different models of UV-disinfectant and UV-cleaning robots have been developed that are excellent at cleaning and provide unbeatable sanitization service thereby giving the best level of confidence to both, i.e., the staff and the customers.
