E-Business

what an online seller should do when they receive damaged product?

Are you also facing problems with products that damaged during shipping or transit or in storage? Do you want to request a refund from Amazon? Amazon always believes in selling an easy-to-use market for both sellers and users. Amazon has made it easier for sellers to address their concerns and introduce new features that can facilitate the online sales process. In an attempt to improve the sales experience on Amazon, Amazon launched Seller Assurance for e-commerce transactions (SAFE-T) program for sellers that use the Easy Ship service that helps mitigate losses suffered in transit and damaged returns for the client.

Wait, let me tell you what exactly SAFE-T claim is

The Seller Guarantee function for e-commerce transactions (SAFE-T) allows Easy Ship sellers to file a claim on Amazon in India regarding losses incurred in returns of products in transit or damaged by the customer. As an Amazon seller to take advantage of the Easy Ship service, to file this claim, you can follow the steps mentioned below:

  1. Log in to your Seller Central account.
  2. Go to “Manage SAFE-T claims” in Orders
  3. Click on submit a new SAFE-T claim button on the upper right side
  4. Verify claim eligibility by entering the order ID or scanning the RMA ID (feature available in the Amazon seller application for Android users).

If you are eligible, you can easily file a claim by selecting the reason code, attaching the required documents and describing your problem. Once you have filed a SAFE-T claim, you may have many questions about the status of the claim, reimbursement, time period, etc. In this article, we will try to answer some of your questions and help you reduce losses incurred because of transit damage or returns damaged by the customer.

When can I expect a response to a complaint I have filed?

Once you have submitted the claim, you can expect to receive news from Amazon within 7 business days.

Where can I see the status of my SAFE-T claim?

For this, you will need to access your desktop or mobile browser to see the status of your SAFE-T claims. To view the status of a SAFE-T claim filed,  simply visit the Manage SAFE-T claims page which you will directly find at Seller Central by clicking on Orders> Manage SAFE-T claims.

Where you will receive notifications from the SAFE-T team?

All SAFE-T claims notifications will be sent directly from [email protected] to the email address you set in the claims notification settings. You can change this email address by editing your Claim Notification settings through the central vendor (desktop / mobile browser) in Settings> Notification Preferences.